American Bear Cub® strives to make our customers 100% satisfied & provide quality items.
If you are not completely satisfied with your purchase, you may return it to us for a store credit, or an exchange. Please see below for more information on our return policy.
All requests for exchanges/store credit must be received within 7 days of delivery.
SHOP CREDIT / EXCHANGE PROCESS
To obtain shop credit or exchange an item:
- Email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization number & an exchange form.
- After receiving a RMA number & exchange form, package the item securely along with the form provided, and mail your return to the following address:
American Bear Cub®
Attn: Returns / RMA # (insert RMA # you receive here)
5215 SW 16th Pl
Cape Coral, FL 33914
3. After receiving your return and inspecting the condition of your item, we will process your return for a shop credit or exchange.
Please allow at least fifteen (15) business days from the receipt of your item to process your shop credit or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned for store credit or exchanged:
- Custom and/or personalized items
- Seasonal limited time offer / holiday items
- Intimate items (sleepwear and/or undergarments)
- Clearance Items / BOGO items
- Buyer is responsible for all exchanging shipping charges.
- Buyer is responsible for any additional purchase amount for the exchange, if applicable.
- It is strongly recommend you use a trackable and insured method to mail your exchange.
- American Bear Cub® is not responsible or liable for lost return packages.
If you have any questions concerning our exchange policy, please contact us at: email@example.com
Last updated February 22, 2022