Return Policy - American Bear Cub®

We strive to make our customers 100% satisfied. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the delivery date.  All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@americanbearcub.com to obtain a Return Merchandise Authorization number & a return form. After receiving a RMA number, package the item securely along with the return form provided, and mail your return to the following address:

American Bear Cub®
Attn: Returns / RMA # (insert RMA # you receive here)
3613 62nd Street W
Lehigh Acres, FL 33971
United States

Please note, you will be responsible for all shipping charges.  We strongly recommend you use a trackable and insured method to mail your return. American Bear Cub® is not responsible or liable for lost return packages. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return for a shop credit or exchange.  Please allow at least fifteen (15) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS

The following items cannot be returned or exchanged:

  • Made to order items
  • Custom items
  • Personalized items
  • Intimate items (sleepwear and/or undergarments)
  • Clearance Items

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.

Please Note

  • A 20% restocking fee will be charged for all returns.
  • Sale items are FINAL SALE and cannot be returned or exchanged.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@americanbearcub.com

 

Last updated June 15, 2018